Cancellation & Refund Policy
Last updated: September 2026 · Effective immediately
1. Overview
At RevMe, we are committed to providing an exceptional digital loyalty and customer engagement platform for businesses. This policy outlines the terms and procedures for subscription cancellations, refunds, and adjustments for our paid tiers (Base, Pro, and Premium).
2. Free Trial Policy
All new merchant accounts receive a 3-day free trial with full access to all features (including digital stamp cards, QR stands, and branch analytics). No credit card is required to begin the trial. Merchants will not be charged unless they explicitly choose to upgrade to a paid plan.
3. Subscription Cancellation
Cancel Anytime: Business owners can cancel their monthly or yearly subscription at any time directly through their Business Settings portal or by contacting our support team at hello@revme.in.
Access After Cancellation: Upon cancellation, your subscription remains active until the end of the current paid billing period. After this date, your account transitions to the free view-only tier, and ongoing QR scans and loyalty check-ins will be paused.
4. Refund Eligibility
7-Day Money-Back Guarantee: If you are dissatisfied with your paid subscription for any reason within seven (7) calendar days of your initial upgrade or annual renewal, you are entitled to a full refund upon request.
Technical Failure or Double Charges: In the rare event of duplicate charges, transaction errors, or unresolvable technical disruptions preventing service usage, a full refund of the affected charge will be processed immediately upon verification.
Non-refundable Situations: Partial-month usage refunds or refund requests submitted beyond the 7-day initial window for active services are generally not eligible for cash refunds, but service credits or tier adjustments may be granted at RevMe's discretion.
5. Refund Processing Timelines
Once an eligible refund request is approved:
- Refunds are initiated via our licensed payment aggregator, Cashfree Payments.
- Funds are credited back to the original source payment method (UPI, Debit Card, Credit Card, or Net Banking).
- Standard processing time is 5 to 7 business days depending on your issuing bank or UPI provider.
6. Customer Loyalty Stamps & Rewards
Digital loyalty stamps, scratch card prizes, and vouchers earned by end-consumers have no cash value and are non-refundable, non-exchangeable, and non-redeemable for fiat currency.
7. Requesting a Refund or Assistance
To raise a cancellation or refund inquiry, please email us with your registered business name and Cashfree Order Reference ID:
RevMe Billing & Support
Email: hello@revme.in
Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST